Summary This is a guide for switching between lots in the Stratafy Mobile App to view levies, financials and lot details.  This guide is for those who have already successfully signed up for and have access to the App/Portal.     Step-by-Step Guide   Step 1: Log into your Stratafy Mobile App Step 2: Navigate to the Financials/Levies Module   Ste...

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    Request Details Written consent must be obtained by the Owners Corporation for any Lot Owner or their agent to install an advertising board on the common property at the complex. If you wish to apply to install an advertising sign at the complex, please complete this form and provide all installation documentation and acknowledgement where indic...

    Summary  Your building may be underinsured in the event of a total loss. Catastrophe Insurance protects you against the escalation of building costs that occur due to a catastrophic event.  It is important to know what your Strata Insurance policy covers.  More details below:     You can also download this PDF at the upper right-hand side of the...

  Summary Below is a guide to accessing your Building’s Financial Reports via the Stratafy Owners Portal. Stay informed of your strata property's finances with real-time updates.     Step 1: Log in to your user portal via  https://portal.stratafyconnect.com/login Step 2: Once logged in you will be directed to your home page. Click Documents .     St...

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  Summary Should you require to update the methods of communication for your lot please complete the below form for processing and our team will arrange for your requested information to be updated within 2 business days from submission.     ...

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  Summary Please complete the below form to lodge an Incident Report for an incident which has occurred with your property. All Incident Reports will be on-sent to the Committee for further action/instruction.    ...

    Summary This is a guide for the Stratafy App on how to add additional properties (that Love&Co Strata Management also manages).  This is also helpful if you own a single property with multiple Owners Corporations.     Step-By-Step Guide   Step 1: While in your Stratafy App, click on the Profile Tab   Step 2: While in your Profile, add the Pr...

      Company Information Love Owners Corporation T/A Love & Co Strata Management ABN: 92 926 519 462 2A Byfield Street,  Reservoir VIC 3073 Tel: (03) 9474 4500 Email: invoices@loveoc.com.au     Company Terms   Love&Co Strata Management Pty Ltd does a payment run for all approved invoices every Friday.   Love&Co Strata Management Pty Ltd...

  Summary Below is a guide to submit a maintenance request via the Stratafy Owners Portal.     Step 1: Go to  https://portal.stratafyconnect.com/login Step 2: Click on “Log Maintenance Request” on the left-hand side.   Step 3: Click on “Log Maintenance Request” on the top of the screen. Step 3: Click on “Log Maintenance Request” on the top of the sc...

  Summary Below is a guide to accessing your levies on the online Stratafy Owners Portal which will allow you to view your current levy balance. You will also be able to view past levies, download your owner statements and make payments.     Step 1: Log into your Stratafy account using:  https://portal.stratafyconnect.com/login     Step 2: From your...

  Summary Please complete the below form in order to lodge an Insurance Claim for an insurable event. To ensure that your claim can be processed successful and promptly, we ask that this form be completed in full and that all requested supporting documentation, including quotes/invoices for repairs, reports, and any photos of damage be submitted wit...

  Summary: Completion of this form will request for a payment plan from your Owners Corporation. This request will be considered with your Committee and once approved owners will be advised that a payment plan is accepted. Lodgement of this form does not constitute approval of a payment plan.      ...

  Summary Please fill out the below pet application form which will be sent through to your Committee for approval.     Please note pet applications are required to come from the owner/property manager to ensure tenants have first received approval from their proprietor.       ...

  Summary Below is a guide to accessing the Stratafy app for lot owners. Stratafy allows access to a range of specific strata documentation and information, such as your property’s live financials and access to your owner levies.     1. Please download the Stratafy App via the  Google Play   or  Apple Store.   2. Once you have installed the App, cli...

  Summary Below is a guide to accessing your property’s uploaded documents.     Step 1: Log into your Stratafy account using:  https://portal.stratafyconnect.com/login   Step 2: From your Owner Dashboard Page, Navigate to the “Documents” Tab on the left-hand side.     Step 3: If your strata manager has uploaded any documents, they will appear here. ...

  Summary Below is a guide to resetting your password with the Web Portal.  Note:  You must sign up for the Stratafy App first before you can access the Online Owner’s Portal. Go to article: Stratafy Owners Portal - Signing Up (App Only)     Step 1: Go to  https://portal.stratafyconnect.com/login Step 2: Click on “Forgot Password”   Step 3: Enter yo...

    Summary This guide has the information you need in the event you need to lodge an insurance claim.  Click on photo to enlarge     Go to our Client Form: Insurance Claim Lodgement for more information ...

Request Details Written consent must be obtained by the Owners Corporation for any Lot Owner or their agent to install Air Conditioner Units the private lot at the complex. If you wish to apply to install an Air Conditioner Unit, please complete this form and provide all installation documentation and acknowledgement where indicated.  Your request w...

    Summary This is a guide for switching between lots in the Stratafy Online Owner's Portal to view levies, financials and lot details.  This guide is for those who have already successfully signed up for and have access to the App/Portal.     Step-by-Step Guide   Step 1: Log into the Stratafy Web Portal: https://stratafyconnect.com/love/ Step 2:  ...

    SUMMARY The Owners Corporation Members resolve to continue to meet their statutory obligations as outlined within the Occupational Health and Safety Act 2004 (Vic), by continuing to audit and identity hazards affecting common property, and to undertake necessary measures, so far as is reasonably practicable, to mitigate the associated risks. For...

  Summary Should you require a new copy of a previously raised levy please complete the below form for processing and our team will arrange for the requested levy to be issued within 2 business days from submission.  Please note - we will only issue a copy of the levy if you are listed as the Lot Owner or Managing agent.  If you would like to view t...

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  Summary Should you require a copy of your owner statement please complete the below form for processing and our team will arrange for the requested statement to be issued within 2 business days from submission.   Please note - we will only issue a copy of the statement if you are listed as the Lot Owner or Managing agent.       ...

  Summary Below is a guide to accessing your property’s documentation for lot owners and residents.       Step 1: Scroll to Documents within the Stratafy App Menu.   Step 2: Once inside the Document Centre you will see a listing in date order of all documents uploaded for your property.   Step 3: To filter by category, click the filter button and sc...

  Summary Below is a guide to submit a maintenance request via the Stratafy App.       Step 1: Scroll to Maintenance Request within the Stratafy App Menu. Step 2: Once inside the Maintenance section you will see the below: My Logs - Maintenance which you have requested. Public Logs - Maintenance requested by other Scheme users which have not been co...

  Summary Below is a guide to accessing the Stratafy app menu.     Step 1: To access the navigation menu from any page simply press the 3-line icon in the top left corner of the screen or by swiping left to right from the edge of your screen.   Step 2: This will give you access to the permitted screens for your property.  *Note: The availability of ...

  Summary Please complete the below form to lodge an Incident Report for an incident which has occurred with your property. All Incident Reports will be on-sent to the Committee for further action/instruction.      ...

    SUMMARY For all Body Corporate in Queensland, there is a duty of care to ensure that the common property is safe for use by contractors, owners, residents and their visitors. While it could be seen by some as money better saved, a professional assessment can clarify the likelihood of each identified risk occurring. Which helps the owners corpora...

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    Reading Financial Statements Financial reports are prepared on the Accrual basis of accounting where revenue and expenses are recorded when a transaction occurs rather than when the payment is received or made.       Statement of Financial Position (Balance Sheet) A Statement of Financial Position (Balance Sheet) provides an overview of what the...

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    Request Details Written consent must be obtained by the Body Corporate for any Lot Owner or their agent to install an advertising board on the common property at the complex. If you wish to apply to install an advertising sign at the complex, please complete this form and provide all installation documentation and acknowledgement where indicated...

  Summary Should you require to update the methods of communication for your lot please complete the below form for processing and our team will arrange for your requested information to be updated within 2 business days from submission.     ...

  Summary: Completion of this form will request for a payment plan from your Body Corporation. This request will be considered with your Committee and once approved owners will be advised that a payment plan is accepted. Lodgement of this form does not constitute approval of a payment plan.  ...

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  Summary If you have incorrectly overpaid a levy or have a credit on your lot ledger please complete the attached form to request a refund of the overpaid amount and our Accounts team will process this request within 7 business days.     ...

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  Summary Should you require a new copy of a previously raised levy please complete the below form for processing and our team will arrange for the requested levy to be issued within 2 business days from submission.  Please note - we will only issue a copy of the levy if you are listed as the Lot Owner or Managing agent.  If you would like to view t...

  Summary This guide will assist users with how to reset your password once you are verified.     Step 1: Once you have the Stratafy App downloaded -click on the bottom left FORGOT PASSWORD? Link.   Step 2: Enter your email address which has been verified of access and click Forgot password.   Step 3: Check your email address for further instruction...

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  Summary Below is a guide to accessing the Stratafy app for lot owners and residents. Stratafy allows access to a range of specific strata documentation and information     Step 1: Please download the Stratafy App via the  Google Play   or   Apple Store.   Step 2: Once you have installed the App, click on the Signup Button.   Step 3: In the next sc...

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  Summary Please fill out the below pet application form which will be sent through to your Committee for approval.      Please note pet applications are required to come from the owner/property manager to ensure tenants have first received approval from their proprietor.     ...

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  Request Details Written consent must be obtained by the Body Corporate for any Lot Owner or their agent to install Air Conditioner Units the private lot at the complex. If you wish to apply to install an Air Conditioner Unit, please complete this form and provide all installation documentation and acknowledgement where indicated.  Your request wil...

  Summary If you have incorrectly overpaid a levy or have a credit on your lot ledger please complete the attached form to request a refund of the overpaid amount and our Accounts team will process this request within 7 business days.       ...

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      What Is An Insurance Valuation? A report prepared by a licenced insurance valuer who is qualified to calculate the replacement value of the building and common property. The valuer carries out a physical inspection of the property and provides a report and recommendation, which takes into account the full cost to rebuild the property in the ev...

  Summary Should you require a copy of your owner statement please complete the below form for processing and our team will arrange for the requested statement to be issued within 2 business days from submission.   Please note - we will only issue a copy of the statement if you are listed as the Lot Owner or Managing agent.   ...

      Summary  Strata Insurance is insurance that the owners corporation (also known as the body corporate or Strata) is obliged to take out to cover the building, common property and common area contents of a strata property.  It is important to know what your Strata Insurance policy covers.  More details below:     You can also download this PDF a...

  Summary Below is a guide to the Financials & Levies section of the app which will allow you to view your current levy balance. You will also be able to view past levies, owner statements and make payments.     Step 1: Scroll to Financials & Levies screen within the Stratafy App Menu.   Step 2:  The Summary Tab will show you any levies whic...

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  Summary Please complete the below form in order to lodge an Insurance Claim for an insurable event. To ensure that your claim can be processed successful and promptly, we ask that this form be completed in full and that all requested supporting documentation, including quotes/invoices for repairs, reports, and any photos of damage be submitted wit...

    Reading Financial Statements Financial reports are prepared on the Accrual basis of accounting where revenue and expenses are recorded when a transaction occurs rather than when the payment is received or made.       Statement of Financial Position (Balance Sheet) A Statement of Financial Position (Balance Sheet) provides an overview of what the...

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